Terms and Conditions

1. Who we are

Zenflow is a service operated by Gilberto Ramirez (hereinafter, "we" or "Zenflow"), which offers a 28-day digital Tai Chi program through the Zenflow website and app. By using the service, you agree to contract directly with Gilberto Ramirez.

2. Acceptance

By creating an account, purchasing the program, or continuing to use the service, you accept these Terms. If you do not agree, do not use Zenflow. You represent that you are at least 18 years old or have authorization from a responsible adult.

3. Description of the service

Zenflow offers educational and wellness content based on Tai Chi: guided routines, breathing exercises, a suggested nutrition plan, and progress tracking. Zenflow is not a medical service and does not replace professional health advice. Consult your doctor before starting any physical program.

4. Account and credentials

You are responsible for keeping your credentials confidential and for all activity carried out under your account. You must provide truthful information and keep it up to date.

5. Permitted use

You may not use Zenflow to:

Engage in illegal activities, fraud, or spam.
Infringe intellectual property rights.
Interfere with the security of the service (malware, scanning, scraping).
Resell, redistribute, or share access.
Reverse engineer or bypass technical limitations.

6. Intellectual property

All content, software, branding, videos, text, and images on Zenflow are the property of Gilberto Ramirez or its licensors. You are granted a limited, personal, non-exclusive, and non-transferable license to use the service in accordance with your purchased plan.

7. Payments, billing, and refunds

Our purchase process is carried out by our online reseller Paddle.com. Paddle.com is the Merchant of Record (MoR) for all our orders. Paddle handles customer service inquiries and manages refunds.

Payment, billing, tax, and cancellation terms are governed by Paddle's Buyer Terms: https://www.paddle.com/legal/checkout-buyer-terms. Our refund policy is detailed in our Refund Policy.

8. Service level

We make reasonable efforts to keep Zenflow available, but we do not guarantee uninterrupted or error-free service. We may perform maintenance or modifications without prior notice.

9. Suspension and termination

We may suspend or cancel your access in the event of: material breach of these Terms, failure to pay, security risk or fraud, or repeated or serious violations of our policies.

10. Disclaimer of warranties and liability

The service is provided "as is." To the fullest extent permitted by law, we make no implied warranties of merchantability or fitness for a particular purpose. Our total liability will not exceed the amount you paid in the last 6 months.

11. Governing law

These Terms are governed by the law of Gilberto Ramirez's place of residence, without prejudice to any rights granted to you as a consumer under the law of your country.

12. Contact

For inquiries: zenflowapp.taichi@gmail.com